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Shopping Information
Delivery charges for orders from the Online Shop?
We offer nationwide delivery through trusted courier partners. Shipping costs are kept minimal and will be clearly displayed at checkout before you place your order. Our goal is to ensure a smooth and affordable delivery experience for all customers across Pakistan
How long will delivery take?
Delivery usually takes 3 to 5 business days for major cities and 5 to 7 business days for other areas in Pakistan. Once your order is confirmed and shipped, you will receive a tracking number so you can monitor the delivery status in real-time. Please note that delivery times may vary slightly during holidays or sales periods.
What exactly happens after ordering?
After you place your order, you will receive an order confirmation email with all the details. Our team will then process and ship your order, and you will receive a tracking number to monitor its delivery.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order via email once it is confirmed and shipped. The invoice will include a detailed breakdown of the items purchased, shipping costs, and any applicable taxes.
How can I place an order?
To place an order on our website, simply browse your favorite items and add them to your cart. Once you’re ready, proceed to checkout where you’ll be asked to fill in your shipping and payment details. After confirming your order, you will receive a confirmation email with all the necessary details.
Payment Infomation
When the order payment is taken of my bank account?
The payment for your order will be processed and taken from your bank account as soon as you complete the checkout process. You will receive a confirmation email once the payment is successfully received and your order is being prepared for shipment.
What is wishlist?
Wishlist is a feature on our website that allows you to save your favorite items in one place for future reference. You can add products to your Wishlilist and easily access them whenever you’re ready to purchase. It’s a convenient way to keep track of items you love!
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, please contact our customer support team immediately within 7 days of receiving your order. You can reach us via email or WhatsApp with your order number and a photo of the damaged or wrong product. We will arrange for a return, exchange, or refund as per our return policy.
Can I change or cancel my order?
Once your order is confirmed, it is processed quickly for shipment. However, you can request to change or cancel your order within 6 hours of placing it. Please contact our customer support team as soon as possible with your order details, and we’ll do our best to accommodate your request. After this period, the order may already be in the shipping process and changes may not be possible.
What is "package tracking" in my orders?
Package tracking allows you to monitor the status of your order as it moves through the delivery process. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on the courier’s website to get real-time updates on your package’s location and estimated delivery date.
