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Refund and Returns Policy
Eligibility ( Is Your order eligible for a return or an exchange ?
You are eligible for returns policy if
- Your product is damaged, defective, incorrect (with picture or description), or incomplete at the time of delivery, you are eligible for a return, exchange or refund.
You are not eligible for returns policy if
- Your product is an electronic toy. We don’t provide any guarantees for electronic toys. You can still contact us, we’ll try to help you out about the functioning and working of the toy.
- There’s no return or exchange policy on free gift/complimentary, If your free gift/complimentary is damaged (during shipping) or you changed your mind about gift options
Duration of Eligility ( How many days can you take to ask for a return , refund or exchange? )
48 Hours ( 2 days ). Please file a return request, refund or exchange request on the helpline (+923022418200) or Drop your query below in form within 2 days of the delivery date. After 2 days, return, refund or exchange requests won’t be eligible and won’t be entertained.
Procedure ( How to Request a Return ? )
Please fill the Returns Form below or submit a request on the helpline (+923022418200). Make sure to enter your order number, contact details, product details, invoice and reason for request.
Response Time ( How many days will it take to resolve the issue? )
Depending on the nature of the issue, your request may take 7-15 days to resolve.
Refund Form
Store Location
Karachi, Pakistan
Open Hour
Monday – Sunday: 8:00 am – 10:00pm
